ubomoney Privacy Policy

This Privacy Policy explains how ubomoney collects, uses, stores, and protects information from users in the Philippines. Please read it carefully alongside our Terms and Conditions.

Last updated: June 2025

1. What Information We Collect

When you register and use the ubomoney platform, we collect several categories of information necessary to operate your account and provide our services. This includes:

Account information: Full name, date of birth, email address, username, and password set during registration. Date of birth is collected to verify you are 18 years of age or older.
Identity and payment information: Government-issued ID details and payment method information, used for account verification and transaction processing. All financial information relates to transactions denominated in Philippine Peso (₱ / PHP).
Device and browser data: IP address, device type, operating system, browser version, and screen resolution. This is collected automatically when you access the platform.
Usage data: Pages visited, session duration, game or betting categories accessed, and interaction patterns on the platform. This helps us understand how the platform is being used.
Cookies and tracking data: Information stored via cookies and similar technologies as described in Section 3 below.

We collect only information that is necessary for operating your account, processing transactions, complying with legal obligations, and improving the platform experience for Philippines users.

2. How Your Information Is Used

ubomoney uses the information collected for the following purposes:

Creating and managing your registered account on the platform.
Processing deposits, withdrawals, and other financial transactions in Philippine Peso.
Verifying your identity and age in compliance with applicable regulations.
Detecting and preventing fraud, unauthorized access, and other prohibited activity.
Responding to customer support inquiries and resolving account-related issues.
Sending account-related communications such as transaction confirmations and security alerts. We do not send unsolicited marketing messages without your consent.
Improving platform performance, navigation, and user experience based on aggregated usage patterns.
Complying with legal and regulatory obligations applicable in the Philippines.

We do not use your personal information to make automated decisions that significantly affect you without human review, except where required by fraud prevention systems operating under applicable law.

3. Cookies and Tracking Technologies

The ubomoney platform uses cookies and similar browser-based technologies to maintain session continuity, store preferences, and collect usage analytics. The types of cookies we use include:

Essential cookies: Required for the platform to function. These include session tokens that keep you logged in during your visit. Disabling these will prevent the platform from working correctly.
Analytics cookies: Used to understand how users navigate the platform — such as which sections are visited most frequently and how long sessions last. This data is aggregated and not linked to individual identities.
Preference cookies: Store your language and display settings so you don't need to reset them on each visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. By continuing to use the ubomoney platform, you consent to the use of essential cookies as described above.

4. Data Storage, Security, and Third-Party Sharing

Storage: Your personal data is stored on secured servers. We retain account information for as long as your account remains active and for a reasonable period thereafter as required by applicable law or to resolve disputes.

Security measures: ubomoney applies technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. No system can guarantee absolute security; however, we take reasonable precautions to protect user data.

Third-party sharing: ubomoney does not sell your personal information to third parties. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors and identity verification services — under strict confidentiality agreements. These providers are only permitted to use your data for the specific purpose of providing services to ubomoney.

We may also disclose information where required by Philippine law, court order, or government authority. In such cases, we will only provide the minimum information necessary to comply with the legal requirement.

5. Your Rights Over Your Personal Data

As a user of the ubomoney platform based in the Philippines, you have the following rights regarding your personal information:

Right to access: You may request a summary of the personal information we hold about you at any time.
Right to correction: If your information is inaccurate or outdated, you may request that it be corrected. You can update basic profile information directly through your account settings.
Right to deletion: You may request that your personal data be deleted, subject to legal and regulatory retention requirements. Deletion requests may affect your ability to continue using the platform.
Right to object: You may object to the processing of your data for purposes beyond what is strictly necessary for operating your account.

To exercise any of these rights, contact the ubomoney support team at: [email protected]. We will respond to requests within a reasonable timeframe and in accordance with applicable Philippine data privacy law.

6. Minor Protection and Policy Updates

Protection of minors: The ubomoney platform is intended exclusively for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that an account belongs to a minor, the account will be suspended immediately and any associated data reviewed in accordance with applicable law. Parents or guardians who believe a minor has registered on the platform should contact our support team promptly.

Updates to this policy: ubomoney may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the effective date at the top of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

If you have questions about this Privacy Policy or how your data is handled, you can reach our support team at: [email protected]. You can also visit the FAQ page for common questions about your account, or review our Terms and Conditions for full platform usage rules.